CHAPTER · 12 · SUPPORT
Soporte operativo dedicado.
Hay una persona con nombre que contesta cuando pasa algo. Y hay un equipo que asegura que no pase.
24/7Support hours
< 4hCritical SLA
1:1Dedicated AM
What you stop suffering
Pains we remove
- Dejas de explicarle tu negocio a un ticket cada vez.
- Dejas de escalar problemas en Slack a las 3am.
- Dejas de descubrir incidentes en Twitter.
Included
Soporte operativo dedicado. up close
Technical support
- 24/7/365
- Email, phone, chat, ticket
- SLA: crítico <4h, alto <8h, normal <24h
- On-call engineers para emergencias
- Root-cause analysis
- Knowledge base y documentación
- Video tutorials y training
- Custom development
Operational support
- Daily operations check-in
- Market-data quality monitoring
- LP health monitoring
- Settlement reconciliation
- Regulatory follow-up
- Client-onboarding assistance
- Platform training para tu equipo
- Quarterly health checks
Account management
- Dedicated AM
- Business-review meetings (trimestral)
- Roadmap & feature planning
- Performance analytics review
- Risk-management consultation
- Expansion opportunity identification
- Partnership development
Start now
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